Support.

My session didn't record.

Set location permission to Always: Settings → Privacy & Security → Location Services → SlopeLab. Without Always, background tracking may not run for a full day.

The app stopped tracking mid-day.

iOS can terminate background apps under memory pressure. Keep SlopeLab in recent use; avoid force-quitting during a session.

A run was counted as a lift (or vice versa).

Automatic classification is conservative and can be wrong on unusual terrain or slow lifts. If this happens frequently, email us with details about the session — it helps improve detection.

My speed looks too high or too low.

GPS speed varies with signal, tree cover, and tunnels. In open terrain it's usually accurate. For consistent outliers, email support@slopelab.app with your device model.

My map doesn't show resort trails.

Trail overlays use Apple Maps and need an internet connection. Your GPS track is saved locally either way.